Refund policy

We have a 28-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return please create a return in your account, or when viewing your order from your confirmation email. You are responsible for the return shipping cost, plus any tracking and insurance for your item/s. We recommend sending your items using an insured or trackable service. We are not responsible for any lost or undelivered packages. 

For faulty goods, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Returns must be sent to: 

Snow Lab UK Ltd
Knockhatch Ski Centre,
Hailsham Bypass, Hailsham,
East Sussex, 
BN27 3GD

You can always contact us for any return question at shop@snowlab.co.uk. 

Damages and issues

Faulty items:
Are dealt with individually. Goods are guaranteed against manufacturing defects and all will have to be inspected by us and some by the manufacturer before we can accept them as faulty. Please return your goods to us - once we are satisfied the goods are faulty we will offer a FREE repair, replacement, exchange or refund.

Please Note:
Goods returned from orders placed outside of the UK will not have their postage charges refunded just the cost of the goods.

Exceptions / non-returnable items 
Please note the following exception - Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised cannot be accept back e.g. non-faulty skis that have been drill mounted with bindings to a specific boot length.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 28 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 28 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions
The right of withdrawal does not apply to goods that are made to your specifications, clearly personalised, or which by their nature cannot be returned.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@snowlab.co.uk.