Refund policy

Non-faulty items:
Must be sent back in their original unused condition within 28 days of the delivery date. Once received, we will offer an exchange or a full refund as required. The customer is responsible for arranging and paying for the cost of return. Please supply a copy of your invoice/receipt in the parcel.

Items returned outside of the 28 day period, will be dealt with on an individual basis, in which Snow Lab's discretion will be used. If the late item return is accepted, it will incur a 20% re-stocking and processing fee. Items returned over 28 days can only be exchanged for a credit note or store voucher. 

Please note the following exception - Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised cannot be accept back e.g. non-faulty skis that have been drill mounted with bindings to a specific boot length

Faulty items:
Are dealt with individually. Goods are guaranteed against manufacturing defects and all will have to be inspected by us and some by the manufacturer before we can accept them as faulty. Please return your goods to us - once we are satisfied the goods are faulty we will offer a FREE repair, replacement, exchange or refund.

Please Note:
Goods returned from orders placed outside of the UK will not have their postage charges refunded just the cost of the goods.

RIGHT TO CANCEL

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us by email to shop@snowlab.co.uk of your decision to cancel this contract by a clear statement. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to cancel does not apply to the following kind of contracts:
Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised such as a pair of skis that have been drilled for the purpose of mounting a binding.