Providing you have taken out Snow Lab Insurance and tried the boots on at our fitting location, you can re-hire locally in the resort. A receipt must be obtained evidencing re-hire together with the name address and telephone number of the hire shop. We will then refund any re-hire charges obtained in the resort. (See Terms of Hire for full details). Please do not alter the boots in any way that is irreversible, as you will be liable for them.

When collecting your ski equipment please check that the DIN setting (Binding release setting) has been set correctly. Check your boots fit in the bindings before heading up the mountain. In the case of Snowboards, please check that they have been set to your correct stance, which is stated on your contract. If you are in any doubt, please take the equipment into a resort shop and ask a qualified technician to readjust the bindings. If you are charged, please obtain a receipt and we will reimburse you on your return to the UK. Please DO NOT attempt to alter ski bindings yourself.

Contact the relevant handling agent inside the airport. They will ask you to fill in a PIR (Property Irregularity Report), detailing what is missing or damaged. Please make a note of the handling agent , the PIR number & their contact telephone number used to ring for updates. Please also inform them that the equipment belongs to us and must be delivered back to Snow Lab, Knockhatch Ski Centre, Hempstead Lane, Hailsham, East Sussex, BN27 3PR. Email:shop@snowlab.co.uk. Tel: 01323 848410. Please advise us as soon as possible that the equipment is missing. Normally it is returned on the next available flight & then returned to us within 24 hours. Please note that you are still responsible for the equipment until it is returned to us and the more details you can give us, the easier it is for us to trace it.

Please re-hire similar equipment in resort. If you have taken out Snow Lab Insurance, your added costs will be refunded, as long as a receipt of the hire is obtained. (See Hire Terms and Conditions or more information).

Check the surrounding areas to make sure no-one has mistakenly taken your equipment. If it is nowhere to be seen, you must contact the local police and obtain a Police Report. If you have taken out Snow Lab Insurance, your equipment will be covered. If you have not taken out Snow Lab Insurance, you will be liable for your equipment costs. (See Terms and Conditions or replacement costs).

If you are unsure of how to fit your Snow Socks, you can, ask a member of Snow Lab Staff to demonstrate how they are fitted, See our online fitting guide which includes a video, follow the fitting instructions on the packaging. It is always a good idea to attempt a few practice fittings before you set off on your journey to the mountains.

If this is the case, we will sell you a brand new version of the equipment hired, less the hire cost. Affectively giving you a free hire. Please note that this is subject to stock availability.

Yes, if you contact us with your reservation number, we will do our best to make any changes that are requested. (See Terms and Conditions or further information).

Generally hire the same UK size that you wear in trainers.

A good fitting snowboard boot should be a snug fit with your toes just touching the end of the liner and without them being crushed. When you bend your knees into a riding position your toes will pull back.

It may seem strange at first having your toes touch the end as most people tend to buy their everyday shoes bigger rather than smaller but the boot liner does give quite a bit with use. The boot should fit snugly around your achilles and hold your heel firmly down in the boot. This eliminates heel lift which can ruin your riding technique

Snowboard sizing is determined purely by weight. Ability determines flex - beginners and freestylers should choose a board with a softer more forgiving flex, whilst more advanced riders looking for speed would normally prefer a stiffer board.

Check out our snowboard size guide on our blog 'Snowboard Buyers Guide'.