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Welcome to Snow Lab

Snow Lab Terms & Conditions

Access and use of our Web site, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below. By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between Snow Lab UK Ltd and the customer will exist once an order has been accepted, processed, dispatched and received.

Company details

This Site is owned by Snow Lab UK Ltd. Registered address: Knockhatch Dry Slope, Hempstead Lane, Hailsham, East Sussex BN27 3GD. Registered in England, Company Registration No. 5941798 VAT No: 896352675

Our trading address: is Knockhatch Dry Slope, Hempstead Lane, Hailsham, East Sussex BN27 3GD.

Disclaimer

To the fullest extent permitted at law, Snow Lab UK Ltd is providing this Web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Snow Lab UK Ltd does not represent or warrant that the information accessible via this Web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Snow Lab UK Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Snow Lab UK Ltd does not limit its liability for death or personal injury. Our catalogue and Web site images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative and let you know prior to shipping.

Fulfillment

Due to the nature of our business, stock availability cannot always be guaranteed. If your goods are in stock the order will be shipped in order to reach you within 2-3 Days (Standard UK Delivery - Faster services are available). If for any reason your order cannot be fulfilled your credit or debit card will be voided or refunded. Once you have placed an order with Snow Lab UK Ltd an e-mail will be sent to you confirming your order details. It is important that you give us a valid e-mail address so you can receive these e-mails.

Cancellation of orders

Unfortunately, given the nature of electronic commerce, and our ability to ship goods quickly it is not always possible to cancel an order placed on the Web site. If you are unhappy with your goods once they arrived you are entitled to returns for goods for a refund or replacement. Please check the order confirmation screen carefully before completing your order as exchange goods sent out on a correctly fulfilled order will have to be sent back at your expense.

Pre-orders

Where an item is marked as "Available for pre-order" an expected delivery date will be shown. If you order the goods, they will be dispatched as soon as we receive them from our suppliers. To gain pre order discounts the full amount needs to be paid in advance.

Payment and Security

We accept payments from Visa, Mastercard, Access, Switch, Solo, Delta, Visa Electron & American Express cards. Plus you can also use any funds from your Paypal account. For your security, all our credit card transactions are processed by Sage Pay. SagePay ensures that any card details sent by you are encrypted and held securely. No one else, including us, has access to your credit card details.

Shipping Charges

Our FREE delivery service is for the UK mainland only and for orders over £70. Deliveries to the Channel Islands , Northern Ireland and other UK Highlands & Offshore Islands are FREE over £100 otherwise both are charged at our standard rate shown at time of ordering. International orders are also charged at flat shipping rates, again shown when placing your order.

Delivery

UK Orders using standard shipping will be shipped to reach the customer within 2-3 working days (faster services are available) and all must be signed for so please make sure there will be someone available at your delivery address, otherwise it will mean collecting from your local depot or post office which occasionally may be some distance away. Please consider this when deciding where to have your goods sent. We use UPS couriers or Royal Mail for all orders. We endeavour to ship orders placed before 2pm the same day, but at busy periods this is not always possible.

Pricing

Prices displayed on the Web site are inclusive of VAT @ standard UK rate.

Returns Policy

Non-faulty items:
Must be sent back in their original unused condition within 28 days of the delivery date. Once received, we will offer an exchange or a full refund as required. You will be required to pay postage when returning your exchange items to us. Please supply a copy of your invoice/receipt in the parcel. Items returned outside of the 28 day period, will be dealt with on an individual basis, in which Snow Labs discretion will be used. If the late item return is accepted, it will incurr a 20% re-stocking/admin fee. Items returned over 28 days can only be exchanged for a credit note or store voucher.
Please note the following exception - Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised cannot be accept back e.g. non-faulty skis that have been drill mounted with bindings to s specific boot length

Faulty items:
Are dealt with individually. Goods are guaranteed against manufacturing defects and all will have to be inspected by us and some by the manufacturer before we can accept them as faulty. Please return your goods to us - once we are satisfied the goods are faulty we will offer a FREE repair, replacement, exchange or refund.

Please Note: Goods returned from orders placed outside of the UK will not have their postage charges refunded just the cost of the goods.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us by post: Snow Lab UK Ltd, Knockhatch Ski Centre, Hailsham Bypass, Hailsham, East Sussex, BN273GD or by email shop@snowlab.co.uk of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to cancel does not apply to the following kind of contracts:
Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised such as a pair of skis that have been drilled for the purpose of mounting a binding.

Privacy policy

Snow Lab UK Ltd are dedicated to protecting your privacy. When you place an order with Snow Lab UK Ltd you will need to supply us with your name, billing address, shipping address, phone number, e-mail address, a password and payment card information. If you receive an e-mail newsletter you can also 'unsubscribe' by clicking on the link at the end of each e-mail. We endeavour to remove all e-mail opt-outs within 3 working days. Snow Lab UK Ltd will not disclose your details to any third party without your permission. In order to improve customer service and ease of Web site use we will observe customer traffic patterns, purchase data and Web site use. Snow Lab UK Ltd abide by the Data Protection Act 1998.

Security

Snow Lab UK Ltd takes security seriously. We use the latest SSL (Secure Sockets Layer) software encryption technology. This means that information passed between your computer and our Web site cannot be accessed by anybody other than us. Even if anybody could access this data it would be corrupted and appear illegible. Your name and address will be held on the servers but your payment card details will not. Once payment card details have been validated and approved these will be deleted. Although this means that you will need to input your details for each order it only takes a minute and makes it completely safe to order online with us.

Look out for the https:// prefix in your browsers URL bar and the closed padlock sign (both visible when entering secured areas of this website eg your account, basket & checkout pages)

Liability Statement

Snowboarding, Skiing, Skateboarding, Freebording and other related activities are potentially hazardous. It is the individual's own responsibility to learn and understand the proper techniques associated with safe participation in these activities and to fully accept and assume all risks, damages, injury or death which may result from the use of the items posted on the snowlab.co.uk internet site.